Tow truck dispatch operators answer calls for emergency service and relays the jobs to local services or towing companies. Utilizing computed enabled dispatch systems; they maintain records and make detailed reports of the emergency calls and correspondence with towing services. Towing dispatchers remain in touch with drivers, using phones and computers, so they can solve issues and reply to questions as quickly as possible. Dispatchers can tell drivers which directions to use to prevent traffic jams. They work for state or city police departments, municipal governments or private towing firms.
Nature Of Work
Some tow truck dispatch operator works as freelancers or subcontractors, working at home. These workers frequently possess high school diplomas. They should be organized and be able to do function properly under pressure as well. Everybody is always looking for a “tow truck near me” it’s best a tow truck dispatcher has great customer service skills and is able to handle clients that are in a bind. Customer or clerical service experience can be beneficial in the job role. New tow truck dispatchers receive on the job training.
Towing services are highly in demand in the USA; they are in high demand because a lot of traffic accidents take place daily as well as other road issues like flat tires, dead batteries and so on. There are plenty of drivers who strictly tow for parking violations.
Apart from the towing jobs which were created for the individual aim of towing, a few operators work with a big fleet of vehicles like those who provide vehicle rentals and people who offer car or bus servicing.